Page 57 - MASALA Magazine Vol.15 Issue 4 | April - May 2024

The key is that we

go home feeling
that we have

served to the best

of our ability, and

you the leading insurance broker
with industry trends and educational for the Thai-Indian community? have chosen good
opportunities. Our team members have, in
the past and now, enrolled in and attended Accessibility, diligence, transparency, and products and good
seminars, online courses, and workshops perseverance. Our team is focused on a
to further expand our understanding well-rounded experience, starting from partners for our
and knowledge of the industry. Trends understanding the client’s needs when
constantly change based on economic and choosing the product(s), to our servicing clients.
environmental factors, so it is very important during the claims process. We always keep
to brush up your skills and continue learning. our relationship professional by maintaining
There’s a lot of information provided with confidentiality as part of our broker-client has always been a long-term relationship
today’s technological opportunities, and privilege, and just as importantly, we with the client, and we’re not looking for a
even fringe knowledge will enhance our enable the client to understand their policy short cut to close a deal. In fact, one of our
expertise in all facets of the business, terms and benefits. Oftentimes, we have insurers has continuously bestowed us with
whether it is with our underwriting team, difficult conversations with clients regarding the “Highest Renewal Rate” award.
our claims team, or more. The more exclusions and private matters, and we
knowledge you attain about your products choose to do this when you are buying You can communicate your confidence and
and the business, the better you are at work! the product, not afterwards, so that you knowledge by simply taking the time to find
out your clients’ needs and objectives. We
What do you believe has been key are aware of the genuine terms. We don’t take all this into account and then suggest
in earning the trust and goodwill of believe in sugar-coating reality, even if that a bespoke plan, thereby bypassing the
your clients over the years, making means that we lose the business; our vision client’s need to shop around. Sometimes

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