Page 58 - MASALA Magazine Vol.15 Issue 4 | April - May 2024

the client will make the rounds with other
brokers, and they come back with more
confidence in our approach, which we
appreciate! Ultimately, transparency wins,
and honesty goes a long way.

From your perspective, what advice would you
offer to both your current clients and those
considering working with your company?

My advice to all my clients and prospective
clients is that when you build an honest
relationship with your broker, you’ll go
a long way. You grow together and your
broker will also work to their best ability to
choose and suggest the best for you, which
means you are well covered! There’s no
one-size-fits-all in insurance, and that is
the beauty of having a broker. We have
no brand loyalty to one company, we
choose what works for you, not for us!

Over the years, what would you consider
the achievement that you’re most proud,
and conversely, what was your biggest
challenge and how did you overcome it?

I don’t think of any particular milestone or
award as a personal achievement, instead, I
consider them good motivators to continue
on the right path. I truly believe that the
small daily achievements are what amount
to your long-term success personally, and
as a team. Any small win for a client – a
difficult claim that goes through, the
successful treatment of a client’s sickness,
the maturity of a policy with good payback,
hearing a simple “thank you,” – has always
been the most moving and rewarding to me.

Meanwhile, challenges are part of the
job; they’re what keeps it interesting. benefit of insurance, and it is unfortunate the future, I intend for my daughters to
I’m proud that our business has steadily and ironic that it is mainly in times of claim continue the business with the same core
grown despite economic ups and they see the true value of their broker and values, and use our strong foundation to
downs, and we continue to provide good their insurance policies. further develop and expand.

services to all with expansion in mind.
All these experiences have taught me how to As someone who is considered a titan of
One challenge that comes to mind is deal with real-life scenarios, and I’ve taken the industry in Thailand and a shining
back in 2011 when we were faced with them in stride. In my opinion, business example of success, what message would
devastating floods. The flooding in Thailand challenges are always a lesson in disguise you like to give to the Thai-Indian
in 2011 was one of the most severe floods – each time we confront a new challenge, community and others in the industry?

in the country’s history, and it affected we learn from it and grow above it. In our industry, I truly believe that having
millions of people and caused significant On a more personal note, tell us about business ethnics and transparency always
damage to infrastructure, agriculture, and your biggest inspirations and support. takes you far, and provides you with a strong
industry. The insurance industry faced a advantage. With today’s easy access to social
large number of claims due to property My dad of course, has always been my media, marketing has made things very
damage, business interruption, and other mentor and role model, and till date, I surface level, so your expertise, experience,
related losses. Many insurance companies strive to exemplify the many qualities of the and opinion is priceless. One should always
experienced substantial financial losses successful businessman that he was. I am suggest what is right and beneficial for the
as a result. During this time, we worked lucky to have my daughters, my employees, client. This will ensure a recurring customer,
relentlessly, which proved to be rewarding and business partners all of whom support more referrals, and a long-lasting business
as all our affected clients were compensated our business growth. But above all and most relationship. It is easier to grow together, so
as due. This incident was demanding, but importantly, I’m grateful for our clients always do what is best for all parties, and
once claims were settled this was a good who have been with us for many years and you shall succeed!
foundation for our business reputation and have simultaneously grown with us. It is
solidified our relationships with our clients. through their consistent support and trust
It is not often that clients realise the true in Narula Insurance Broker that has allowed
us to expand through three generations. For

58 | MASALA MAGAZINE APR-MAY 2024