Page 53 - Masala E-magazine Vol 9 Issue 3 December 2017-January 2018

the hospitality industry. As time progressed, the approach became
more complex, involving many aspects such as the performance
of each market segment or the value of each day of the week. And
so revenue management became very popular with international
hotels, while smaller hotels had yet to employ the concept. So
I felt the need to educate them on the importance of revenue
management. By outsourcing through a revenue management
company, hotels can guarantee the execution of speci c jobs by
people with the right set of skills. This translates to an industry with
a lot of scope. So that’s why I chose to specialise in this eld.

What motivated you to form your own revenue management rm?
Many hotel owners have yet to realise all the opportunities of
revenue management, and those who have are essentially leaving
money on the table for companies that can apply these concepts.
Taking this into consideration, I developed Stellar Hospitality using
the life experience I have gained.

What type of services does your rm o er?
We are a commercial solutions provider, specialising in sales and
marketing, revenue management, asset management and pre-
opening. This is signi cant for non-branded hotels, as we make
sure all the standard procedures regarding sales and management
are up-to-date. We help with establishing a strong base, keeping
standards high, and o ering the right building blocks, so once the
hotel is launched, they face minimal challenges.
Whether you are a man or
Was the transition from being an employee to starting up your
own rm a challenging experience? a woman, if you know your
I have gone through a tremendous evolution and I have learnt a work, you can really be
lot in my experiences with di erent hotels. I am a leader but I am
also a team player, and I always try to balance the best of both. I anything you want to be.
don’t see myself as a boss, as my colleagues and I have a lot
of discussion with healthy participation from everyone. Being
a managing director is de nitely a big responsibility as I’m
the primary driving force, but I also rely greatly on my team approach, the more you can deliver on various platforms. Besides
for success. being knowledgeable about your work, you also have to present
your information well.
What are some of the day-to-day problems?
We are lucky not to face too many challenges daily. We have a What are your thoughts on being a career woman?
clear system within the company. Our schedules are divided up I think times have changed, and wherever women are, they are
by di erent hotels, with everybody executing a di erent job that excelling in their chosen eld. Whether you are a man or a woman,
is completed with the highest standards possible. This e ciency if you know your work, you can really be anything you want to
ensures that all projects are done successfully on time. The be. I compete with men all the time, as revenue management is
biggest challenge is the inability to reach all hotel owners, since completely governed by male-dominated teams.
there are so many opportunities where we can provide assistance.
Where do you see your rm in the coming years?
What advice would you o er individuals beginning a career in Stellar Hospitality is Thai-based, but we have plans on going global
this eld? with our presence already reaching Myanmar and Siam Reap.
You have to be very devoted to your career as it requires long The advancement in technology will continue to play a part in our
hours. It is also about establishing good relationships as you approach to developing new methods. It has been a year since
need to be able to manage both your team and clients. You have our establishment, and we are currently a team of 10 young and
to adapt in order to be successful, as work is highly dependent on passionate individuals. We look forward to more opportunities in
client’s requirements. For example, a hotel with 100 keys has very the market, as well as expanding our client base. The sky is really
di erent needs than one with 50. The more speci c you are in your the limit with Stellar Hospitality.

Masalathai.com | 53